1. Introduction
Hansgrohe SE ("Hansgrohe," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our platform.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, company name, email address, phone number, and mailing address when you complete an inquiry or contact form.
- Professional Information: Job title, role, project type, and quantity estimates submitted with project inquiries.
- Usage Data: IP address, browser type, pages visited, time and date of your visit, and other diagnostic data collected automatically when you access the Site.
- Communications: Content of messages, emails, and correspondence you send to us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to project inquiries, provide quotes, and deliver specification support services.
- To send technical documentation, BIM files, and product information you have requested.
- To improve our website, products, and services based on usage patterns and feedback.
- To comply with legal obligations and enforce our Terms of Service.
- To send relevant commercial communications (with your prior consent where required by law).
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, our legal basis for collecting and using personal data described in this Policy depends on the context:
- Contract Performance: Processing necessary to fulfill your product or service requests.
- Legitimate Interests: Processing for the purposes of our legitimate business interests (e.g., improving services, preventing fraud).
- Consent: Where you have provided consent for direct marketing communications.
- Legal Obligation: Where processing is necessary to comply with applicable law.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Regional Distributors and Representatives: To fulfill your project inquiry or provide local support.
- Service Providers: Third-party vendors who perform functions on our behalf (e.g., email delivery, CRM platforms, analytics tools). These parties are bound by data processing agreements.
- Legal Authorities: Where required by law, court order, or regulatory requirement.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Contact and project inquiry data is retained for up to seven years from the date of last interaction, after which it is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate data.
- Right to erasure: request deletion of your personal data under certain conditions.
- Right to restrict processing: request limitation of how we process your data.
- Right to object: object to our processing of your personal data in certain circumstances.
- Right to data portability: request transfer of your data in a machine-readable format.
To exercise any of these rights, please contact us using the details below.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect functionality of the Site.
9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Contact & Data Controller
Hansgrohe SE is the data controller for personal data collected through this Site. If you have questions, requests, or concerns about this Privacy Policy, please contact us at:
Hansgrohe SE — Data Protection Officer
Auestraße 5–9, 77761 Schiltach, Germany
Email: [email protected]